Mapping Your Pharmacy Workflow Process

Posted by Robert Walthall on Fri, Nov, 23, 2018 @ 08:33 AM

Anyone who owns or runs a business likely realizes there are always ways in which they can do better. However, it’s difficult to identify areas of opportunity by mere intuition, and the difficulty becomes more pronounced the more complex the operation. With so many critical steps in your pharmacy workflow, it’s absolutely vital to understand each step in your workflow so you’re making the right improvements in the right order. This guide from Shelving Design Systems can get you off on the right foot.

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Topics: pharmacy workflow, pharmacy management

Is Your Pharmacy Workflow Killing Your Productivity?

Posted by Robert Walthall on Wed, Aug, 08, 2018 @ 08:43 AM

If you’ve noticed a decrease in your pharmacy’s productivity, poor workflow could be the reason. Shelving Design Systems, a leader in pharmacy shelving and pharmacy solutions, has several ideas for boosting productivity and improving your bottom line.

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Topics: pharmacy workflow

Pharmacy Workflow: Creating a Welcoming Environment for Your Customer

Posted by Robert Walthall on Mon, Apr, 03, 2017 @ 09:00 AM

Creating a welcoming, friendly, comfortable customer environment is perhaps the most important facet in running a successful community pharmacy. As owner or manager, you have the ability to provide your customers with what no large, chain-store pharmacy can match – personalized service to every individual entering your establishment. With a well-thought-out and properly implemented pharmacy workflow, built around providing the most excellent customer service and superior shopping experience possible, you can attract new customers into your store, retain the loyal customer base you've developed and generate an ever-expanding supply of referral clients. The secret is sterling service at every step.

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Topics: pharmacy workflow

4 Things Your Customers Wish You Knew About Pharmacy Workflow

Posted by Robert Walthall on Mon, Mar, 27, 2017 @ 09:00 AM

From the customer's perspective, your pharmacy workflow is pretty much all about the speed and accuracy of your prescription filling results. It's not an uncommon complaint for a client coming into a pharmacy for a prescription fill to wonder, especially when they're the only customer at the drug counter, why it still takes 20 minutes (or sometimes longer) to receive their order. If it's a brand-new prescription or the person is a new customer in that pharmacy, the wait time is more easily understandable. But for a refill? Even if it's just the process of putting a new label on an already packaged medicine, without even any counting out of pills required, that 20 minutes seems more of a rule than an exception in many drugstores, especially the big chain pharmacies.

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Topics: pharmacy workflow

3 Frequently Asked Questions About Pharmacy Workflow

Posted by Robert Walthall on Mon, Mar, 20, 2017 @ 09:00 AM

As owner/manager of an independent, community pharmacy, you've no doubt got lots on your plate. This is especially true during a time of increased healthcare reform and the added pressures associated with the need to maintain a high-quality (Star) rating due to its importance in your being included in Medicare Part D preferred networks and various commercial drug plans.

While your pharmacy basically exists in two parts – the front-end merchandising area and the rear-end prescription filling area – these two sides of your business are likely far from equal in their revenue generating capabilities. Most of your bottom line comes from what's happening in your back-end operation. While the front end remains an important part of the equation, it's for reasons other than basic income production. In fact, the front-end merchandising section of a typical community pharmacy is only responsible for about 10% of the revenue generated by the store.

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Topics: pharmacy workflow

5 Pharmacy Workflow Considerations

Posted by Robert Walthall on Thu, Mar, 16, 2017 @ 09:00 AM

Having an efficient pharmacy workflow can make the difference between profitability and non-profitability for your drugstore. It's no secret that the lion's share of an independent pharmacy's revenue is gained through the sale of prescription medications, and the more you can do to improve your pharmacy workflow, the more you should see your prescriptions revenue increase. In addition, more efficient operations will translate into increased customer satisfaction and lower stress levels for staff and customers alike. Improving your pharmacy workflow should:

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Topics: pharmacy workflow

5 Ways to Improve Pharmacy Workflow

Posted by Robert Walthall on Wed, Mar, 08, 2017 @ 08:00 AM

When an efficient pharmacy workflow allows things to run smoothly in the back end of your drugstore, everyone benefits.

Customers are more satisfied because their orders are filled more quickly (and with fewer errors), and staff members are happier because they're able to work at their highest appropriate levels to provide the greatest value.

The pharmacist isn't busy performing tasks that could and should be done by lesser-certified technicians, and technicians aren't spending their time completing tasks that could just as well be performed by automated (robotic) equipment.

Finally, a freed-up pharmacist allows more time to spend face to face with patients dispensing advice and performing other important services, such as immunizations and blood pressure checks.

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Topics: pharmacy workflow

Pharmacy Workflow: Creating Workspaces With Space to Work

Posted by Robert Walthall on Tue, Feb, 07, 2017 @ 09:00 AM

Creating a pharmacy workplace that promotes an efficient pharmacy workflow benefits everyone. For example:

  • Customers are happier because prescription orders come out more quickly
  • Technicians are more comfortable and able to do a better job, which improves their attitudes
  • Pharmacists have more time to interact with patients and to spend time providing clinical services, such as taking blood pressure readings, administering inoculations and consulting with clients regarding their health conditions, medications, dosage requirements and potential drug interactions
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Topics: pharmacy workflow

Top Workflow Mistakes New Pharmacies Make

Posted by Robert Walthall on Thu, Dec, 29, 2016 @ 08:00 AM

When starting a pharmacy there are, what may seem like, endless details to handle. None, however, are more fundamental to having an effective, accurate back-end prescription-filling operation than your established workflow. Workflow, defined simply, is the process of a prescription order entering the pharmacy, being logged in, traveling through the filling and verification steps and finally landing in the hands of the ordering customer.

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Topics: pharmacy workflow

Pharmacy Workflow: Managing Your Will Call Bin

Posted by Robert Walthall on Thu, Dec, 22, 2016 @ 08:00 AM

Every pharmacy has some type of established workflow—some more efficient than others and some adopted by default as "just the way we do things." A typical pharmacy workflow system will have four or five steps. The basic steps are usually:

  • Input
  • Fill
  • Verification
  • Check out
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Topics: pharmacy workflow

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